Is my Windows version bit or bit? Operating System – Windows 7, Windows 8, Windows 8. D by Jurr on 25 March Reply Thank you for sharing the info Thank you very much for sharing this info, it helped me a lot. I’ve updated the guide accordingly. Choose ‘Refresh’ to update the list.

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HP Customer Support – Software and Driver Downloads

And when i m installing framework 4. Everytime I try to install HP Protecttools it keeps saying it’s incompatible!!

Modify your browser’s settings to allow Javascript to execute. I’ve posted an update about compatibility on Windows 8. I’ve already spent fingerpriint hours downloading, installing, un-installing and rebooting my laptop through HP’s maze of sp’s etc.

The “driver only” package is installed and the system sees the device but Windows still claims there is no finger print reader attached.

SOLVED: Fingerprint Scanner

HP Download and Install Assistant. Select your operating system and versionChange Detected operating system: Install and enroll fingerprints by Chris on 24 September Reply Is there a way to just install the fingerprint reader?

The list of all available drivers for your product is shown above. Drivers may be in development so please check back at a later date or visit the product homepage. This could take up to 3 minutes, depending on your computer and connection speed. Open download list In my case the Validity software was not the right one. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.


Please verify your product is powered on and connected, then try again in a few minutes. Thank you for your patience. This tool applies to Microsoft Windows PC’s only.

I have to say, I hate HP software. Europe, Middle East, Africa. I’ve tried contacting HP Support.

HP EliteBook w Mobile Workstation – Driver Downloads | HP® Customer Support

I installed the fingerprint reader app and after rebooting elirebook complete the installation process the screen just flickers with the cursed appearing with the loading but doesnt show the space to type the password.

The list of recommended drivers for your product has not changed since the last time you visited this page. The Virtual Agent is currently unavailable.

The fingerprint reader works out of the box with the drivers installed by Windows, configuring fjngerprint in Windows Hello by John Swindells on 19 May Reply That’s good to know. Let HP identify any out-of-date or missing drivers and software How does HP use fihgerprint data collected with this service?


Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. Please help me for that. I installed the HP Security Suite as well.

Hi Mahmood, my laptop and operating system is the same, but how can I download that driver? To isolate the issue please download and install the Validity Fingerprint Sensor Driver using below weblink and check the issue. You aren’t on Windows 8 by any chance are you?

I haven’t come across this myself, but you may want to try starting the service manually; give this a try: This page requires Javascript. See your browser’s documentation for specific instructions. Is there a way to just install the fingerprint reader?